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Disney Store Assistant Store Manager

Company Name:
Disney Parks & Resorts
# Job Description
The Disney Store retail chain, which debuted in 1987, is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends the Disney brand to merchandise. Disney Store carries high-quality products, including exclusive product lines that support and promote Disney''s key entertainment initiatives and characters. Disney Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Disney Store locations in North America; more than 40 Disney Store locations in Japan; and more than 100 Disney Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom , plus online stores , , and . Each Disney Store location offers a magical shopping experience that can only be delivered by Disney, one of the world''s largest and most successful entertainment companies. For more information, please visit or follow us at and .
# Responsibilities
The Assistant Store Manager supports the General/Store Manager by participating in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has "The Best Retail Experience in the World". This is done through consistent exceptional Guest Experience, development of the Cast and Store Leadership Team, maintenance of Store visual standards as well as compliance with established policies and procedures. This is a full-time, non-exempt position.
Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages", through inspiring communication, integrity and passion for the Brand
Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in-Store entertainment, Guest Engagement and building an emotional connection to the brand
Supports and participates in initiatives that give back to the community to promote the Disney brand
Works in collaboration with Team to leverage synergy opportunities across functions and businesses
Considers impact of actions on individual, team and the organization
Supports the recruitment, retention and development of a diverse range of talented people
Strengthens others through consistent coaching and feedback while driving productivity and morale of the team
Supports an environment that encourages creative thinking and supports risk taking
Holds self and others accountable to high performance standards while providing Guests with memorable experiences
Partners in the development of strategy and helps to translate into specific priorities, objectives and action plans
Understands and drives appropriate metrics to assess business performance - Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)
Manages time, projects, processes and resources to produce desired outcomes
Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy
Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
Ability to communicate effectively with all levels, even under pressure
Demonstrate ability to give basic direction and feedback to Cast Members and function in a collaborative team environment
Proven ability to create a positive work environment
Ability to listen to feedback and take constructive action
Must maintain a professional appearance and adhere to Disney Store grooming guidelines
# Basic Qualifications
Job may require lifting boxes that weigh up to 40 lbs. and climbing a ladder
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
Must be able to submit verification of legal right to work in the United States
Must be at least 18 years of age
# Preferred Qualifications
Two to four years experience in specialty retail in a leadership role
Ability to speak fluently in another language in addition to English
Comfortable storytelling in front of large groups of people
Job Posting Title: Disney Store Assistant Store Manager
Preferred Education:
College Degree or equivalent
Required Education:
High School Diploma or equivalent
Job Posting Industries: Retail
Additional Information: This position is with Disney Stores USA, LLC.
Primary Location-City: Aurora
Primary Location-State: IL
Primary Location-Country: US
Auto req ID: 203256BR

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